Resolving cleaning management conflict

Here at Moores Cleaning we pride ourselves on the quality of our cleaning management processes including regular auditing and quality control - this is what makes us stand out from the rest. This case study looks at how our management approach vastly improve the cleaning experience for one of our clients.

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The problem

The facilities manager at an office and manufacturing facility kept being pulled in to deal with issues between onsite cleaners and their contractor. While standards were being maintained the relationship between the cleaning team and their employer had broken down. The Facilities Manager was being torn between the two and even having to go out and buy cleaning products when communication broke down.

The Solution

One of the office staff had previously used our services in a different organisation and recommended us. We met with the FM and listened to the issues and explained our fully managed service including the practices and procedures for developing good relationships with all  employees.

Our quote was accepted and, following the TUPE regulations, we were able to meet with the cleaning team and discuss their issues before we took on the contract. By the time we started the whole team were integrated into the Moores team.

We took the problems away from the FM’s door and also introduced a cost saving by changing the consumables supplier, ensuring that stock levels were maintained and updated.

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